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Ombuds & Consumer Services
Ombudsman schemes in the financial industry are designed to provide an independent and impartial resolution service for disputes between financial institutions and their customers. The South African financial industry has several ombudsman schemes that handle a range of complaints, including those related to banking, insurance, and investments.
The Ombud Council was established through the Financial Sector (FSR)Regulation Act (2017), Chapter 14. Its objective is to assist financial customers to have access to affordable, effective, independent and fair alternative dispute resolution when they have complaints about financial institutions.
The Office of the Credit Ombud resolves complaints from consumers and businesses that are negatively impacted by credit bureau information or when a consumer has a dispute with a credit provider.
Ombudsman for Banking Services (OBS)
The Ombudsman for Banking Services (OBS), also referred to as “the OBS”, resolves individual complaints about banking services and products. We do this in an impartial, independent, confidential and speedy manner.
The Office of the Ombud for Financial Services Providers (FAIS Ombud)
The FAIS Ombud’s objective is to consider and dispose of complaints in a procedurally fair, informal, economical and expeditious manner, and by reference to what is equitable in all circumstances.
The Ombudsman for Long-term Insurance
Thier Mission is to receive and consider complaints against subscribing insurers and to resolve such complaints through mediation, conciliation, recommendation or determination.
Ombudsman for Short-term Insurance (OSTI)
They provide the insuring public and the short term industry with a free, efficient and fair dispute resolution mechanism through an alternative dispute resolution process, applying the law and principles of fairness and equity.
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